SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to 100+ countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 3-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Boho Fashion Boutique (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bohofashionboutique.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping worldwide with the exception of a few countries.
Will I be charged any shipping, customs or duties fees?
No, you only pay the price you see - you won't be charged an extra fee.
When will my item ship?
Your order will be shipped within 5 working day. In most cases your order will be shipped in less than 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS, USPS, which usually takes 5-30 working days after dispatch, but may take longer due to factors beyond our control. Due to the current COVID-19 pandemic, you might experience some delays, but we are doing our best to ensure on-time delivery.
Do you provide tracking information?
Your order tracking information will be automatically sent to you within 3-5 working days after dispatch, but sometimes due to free shipping tracking might not be available. If not please contact us at [email protected]
to update you on your order delivery status.
Can i cancel my order?
You, can change or cancel your order within 12 hours. Please contact us at [email protected]
4 GREAT REASONS TO BUY FROM US
Here's why you should by from us:
- Hundreds of happy customers worldwide
- Real people on our support team ready to help you
- 100% satisfaction guarantee.
- 100% Safety & Security Guaranteed. At BohoFashionBoutique.com, we take your security and privacy very seriously. Shop safely using the world’s most popular and trustworthy payment methods!
BUY WITH CONFIDENCE
we offer a positive purchase experience by ensuring our website is fast and user-friendly. We respond to support emails within 24 hours and always make sure all your concerns are answered ASAP.
- Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
- Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can shop with peace of mind.
- 100% Satisfaction Guarantee: If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.
ORDERING & STORE POLICIES
Can the shipping address of my order be different than my billing address?
Yes, you can specify the address you want your order to be delivered to during checkout.
Can you assure me that my order will arrive safe and sound?
All our orders will be packaged according to our quality control procedures so that you receive them in perfect condition.
Do I have to choose a certain payment method, so I could get my order faster?
The payment method you choose does not affect the order delivery time. Your order from Boho Fashion Boutique will be processed, shipped and delivered as fast as possible.
I have a question, how can I consult you?
You can find our contact email and contact us page at the bottom. Feel free to get in touch with us anytime!
Is it a safe to buy online?
Our reputation is what makes us successful. We provide one of the most private and secure payment options across the internet with 100% protection and guarantee. You can check what our clients say about us in the review sections of many of our products. Also, if you need any help in making a payment please feel free to contact us. Our support team will gladly help.